HISTORY

Commtraxx was born out of the need of an established, yet fast growing Australian finance broking operation to streamline and technologically enhance their operations. Development of a customised software solution was commissioned and began in 2002. The technical and business sides of our collaboration worked very closely together throughout the process, thereby ensuring that we capitalised on the very best of both worlds. As the software solution was fine-tuned and usage commenced, the results spoke for themselves. It became clear that we had developed THE essential practice management tool for the finance broking industry.

COMMTRAXX SOFTWARE

Recognising that the users of Commtraxx require clear, accurate and complete information on all facets of their practices we have designed a sophisticated database from which an astounding quality and quantity of data may be retrieved. However, our focus from the outset, was to provide the simplest and most intuitive user interface possible without compromising the availability, clarity and flexibility of the data.

PRICING

The affordability of the product was another of our primary concerns. We have structured our pricing in such a way as to  provide unparalleled flexibility. You may rent month by month, buy upfront or buy on terms . Should you choose the outright purchase option, you will  eliminate monthly license fees altogether on the core Commtraxx application, windows interface and database. The upfront amount is all you ever need pay and includes free updates as they become necessary. Generous discounts apply to your 3rd and subsequent licence purchases. Optional upgrades and add-ons will be available from time to time for a small additional charge. Selected web services incur a per-user annual charge of a small maintenance fee only.

OUR TEAM

Our team of committed, highly motivated and focused individuals bring a wealth of international experience in industry-specific software development, finance broking, customer service, consulting, accounting, funds management and professional securities and derivatives trading.

CUSTOMER SERVICE

We pride ourselves on offering superior customer service. Our friendly and thoroughly competent support staff are all actual users of Commtraxx and intimately familiar with the functionality it provides.

Our feature-rich protected website provides customers with a variety of free self-help options, downloads and live-time support. Tightly linked Commtraxx offices located in Australia and North America allow us to span all international time zones so that, 24 hours a day 7 days a week, there will always be someone on hand to provide assistance.

The extensive User Manual included in your software package will guide you through all processes and functionality of Commtraxx.

RETURN AND REFUND POLICY

We offer a 30 day money-back warranty period for our software pursuant to the WARRANTY clause in our SOFTWARE LICENCE AGREEMENT. If the product is reported by you, and subsquenty found to be defective such that the licenced Commtrxx software does not comply with or cannot be used in accordance stated specifications, you will be entitled to receive a refund. Refunds will be issued upon our receipt proof of uninstallation (if applicable) as will be derived from a specified uninstallation procedure and subsequent return of supplied Commtraxx software CD-ROM(s) to our sales office.

CORPORATE INFORMATION

Commtraxx Pty Limited is a private company registered in New South Wales, Australia.
A.B.N.	43 088 263 245
Mailing Address	PO Box 726, Campbelltown NSW 2560 Australia
Reception Telephone	(02) 4627 1236
Currency	All financial transactions are effected in Australian Dollars.

WEB SITE INFORMATION

This web site was designed and constructed, and is maintainted by the Commtraxx Development Team. For information or to make comments please e-mail webmaster@commtraxx.com.

PRIVACY POLICY

We respect your personal information and right to privacy.

We collect information about you only to the extent necessary to provide good or services which you request of us. All information collected in a lawful, unintrusive and fair way. The type of information we collect generally comprises of (but may not be limited to) your name, telephone contract numbers, e-mail addresses, physical and postal addresses, ABN (for invoicing purposes).

When you access the USER AREA of this web site, a temporary session cookie is created. A cookie is a file that contains identity information and is used by our web server to ensure the identity of your computer during secure session. This provides for a secure environment for data exchange. At the earlier of the time when you log out of the USER AREA account or after 20 minutes of inactivity in your USER AREA account, the cookie is destroyed.

Commtraxx takes reasonable steps to ensure the security of your personal information held by us. We have in place generally accepted standards of technology and procedures in order to keep such information safe.

From time to time we may use the contact information which you provide us to let you know about our products or services which may be of interest and/or benefit to you. Within a reasonable time frame, we will honour requests by you to remove yourself from our direct marketing lists.

This web site contains links to other web sites. We are not responsible for the privacy practises or content of these sites. Prior to supplying information to these third parties we recommend that you familiarise yourself with their privacy policies.

Upon specific request, Commtraxx will, subject to applicable privacy laws, provide you with your own personal information as held by us.

We believe that our Privacy Policy complies with the requirements of the Privacy Act 1988.

For more information or to make comments or queries in relation to this privacy policy, please e-mail webmaster@commtraxx.com or call our sales office on (02) 4627 1236.